CARE PLANS

What is a Care Plan?

A care plan is an annual package of services that includes the optimal preventive health care services that your pet needs to stay happy and healthy. Our care plans are based on the age and the specific needs of each individual pet. Your veterinarian will make a plan recommendation after conducting a comprehensive examination of your pet.

Does my Pet need a Care Plan?

Absolutely. From the time your pet is a puppy or kitten to his or her most senior years, providing your pet with annual preventive healthcare is the very best gift you can give them. Keeping your pet on a wellness plan helps prevent diseases, and because our plans include two annual preventive care exams and diagnostic testing, if your pet does get sick it will be detected early on, which results in faster, more effective treatment.

Are Care Plans the Same as Pet Insurance?

No. The purpose of our care plans is to ensure that your pet receives all of the preventive care needed to keep them healthy and to proactively prevent and/or detect diseases earlier rather than later. Because we know our clients are committed to doing what is best for their pets, we are offering monthly billing and auto-deduction to help our clients manage these costs. Wellness plans do not include services for illness, injury, or emergencies.

Pet insurance IS designed to cover the costs associated with illness, injury, or emergency. If you would like a recommendation for pet insurance, please let us know. You can also go to www.petinsurancereview.com for more information.

What Happens if I Move or Need to Discontinue My Plan for Some Reason?

If you need to discontinue your plan during the annual cycle, please contact us immediately. We will calculate the retail value of the services that you have already used. If this is less than the payments made to-date, we will cancel your plan. If this is more than the payments made to-date, you will be responsible for the difference or can continue to make your payments until the end of the plan term. We will help you decide which is most cost effective for you. Also, when you purchase as wellness plan you will sign a contract that has all of these details included.

What is the Next Step if I Want to Purchase a Care Plan for My Pet?

Call us at 410-875-5437 to schedule an appointment for your pet, and let the receptionist know that you are interested in a wellness plan. Based on the veterinarian’s examination, your pet’s age, and any other relevant factors, we will recommend the plan that best meets the preventive care needs of your pet. If you decide to purchase the plan that day, any services that were performed which are included in the wellness plan will be covered under the plan. You will only be responsible for the membership fee and the first month’s payment at that time. After that, all monthly payments will be electronically debited from the account of your choice (of course, you always have the option to pay in full when you purchase the plan).